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Frequently Asked Questions

How do I place an order?
You can continue to place an order as you previously have done – through the sales rep or Aerie Customer Service.

What policies will change?
There will be no changes in any policies at this time. Customers will be informed if/when there will be changes to policies.

Will payment terms and conditions change?
No. There will be no changes to your payment terms.

Where do I order Rocklatan or Rhopressa samples?
Starting Dec. 1, HCP samples will be available from the Alcon sample portal at

Should I call Alcon customer service or Aerie customer service if I need support right now?
At this time, please continue to order as you have previously done – through your sales rep and Aerie customer service.